At Radiance Industries, we focus on high-quality products and smooth customer experience. If you face any issue, our return and refund policy ensures a transparent process.
1. Return Eligibility
You can request a return within 7 days of delivery.
The product must be:
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Unused
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In its original packaging
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With all tags/labels intact
2. Non-Returnable Items
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Used or damaged products
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Customized items
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Sale/Clearance items
3. Refund Process
Once we receive the returned item, our quality team will inspect it.
Refund will be processed within 3–5 working days after approval.
4. Return Shipping
Return shipping charges:
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Will be paid by the customer (except in cases of defective or wrong product)
5. Damaged or Wrong Product
If your order arrives damaged, defective, or incorrect:
Contact us within 24–48 hours with photo/video proof.